Terms and Conditions of Suplments
Farmacia Rambla Roca Valles CB (hereinafter, “Suplments” or the “Seller”) offers you an online shopping service that will allow you to purchase the items available in our online store.
Next, we invite you to review the general conditions of sale (hereinafter, “CGV” or “General Conditions of Sale”) that regulate the conditions governing the use of this Website and the purchase or purchase of products from through the website www.suplments.com (the “Website”). In this sense, the use of this Website constitutes, in what is applicable, your acceptance of these general conditions of sale. However, if you have any questions about them, you can contact our Customer Service.
These general conditions have been prepared in accordance with the provisions of Law 34/2002, of July 11, on Services of the Information Society and Electronic Commerce and Royal Legislative Decree 1/2007, of November 16, by the that the Consolidated Text of the General Law for the Defense of Consumers and Users and other complementary laws are approved.
ARTICLE 1. GENERAL AND CONTACT INFORMATION
The ownership of this Website is held by Farmacia Rambla Roca Valles C.B., an entity of Spanish nationality, with CIF E-67203661 and whose contact details are:
• Address: Rambla Mestre Jaume Torrents, 23 La Roca del Valles - Barcelona
• Contact email: email@example.com.
ARTICLE 2. OBJECT
The purpose of these GVCs is, on the one hand, to inform potential buyers of the conditions and modalities in which Suplments proceeds to the sale and delivery of the requested products and, on the other, to define the rights and obligations of the parties in the framework of the sale of products by Suplments to the customer (hereinafter, the “Buyer”). These Terms and Conditions will apply, without restriction or reservation, to all sales of products offered by Suplments through the Website.
Therefore, the fact of placing an order of products offered for sale on the Website of Suplments implies for the Buyer the full and total acceptance of these GVCs, whose knowledge prior to the order is recognized by the Buyer.
Suplments reserves at all times the possibility of unilaterally modifying the present GVCs. However, the CGV applicable to the Order will be those that the Buyer has accepted at the time of placing the Order.
ARTICLE 3 - FORMALIZATION OF THE CONTRACT AND ORDERS
The sale price, indicated in euros, of the products offered on the Website of Supplements will be the price in force at the time the order is placed (hereinafter, “Order.” The Order is understood as what is described in section 3.4. of the present CGV). The sale price of the products that appears on the Website may at any time be modified by Suplments, the price that will apply to the purchase being the one that appears on the screen at the time of placing the Order. This price will be the one applicable in the framework of distance selling.
The price does not include shipping costs, which will be billed as a supplement to the price of the products purchased. Shipping costs will be indicated before Buyer records the Order. The different delivery and shipping methods are established in section 5.1 of these GVCs and will be remembered on the Website; Shipping methods may at any time be modified by Supplements. Therefore, Suplments recommends that buyers periodically consult the GVCs that appear on the Website.
The prices will include the Value Added Tax (VAT), the Canary Islands General Indirect Tax (IGIC) or the Tax on Production, Services and Importation (IPSI) that, where appropriate, may correspond and be applicable on the date of the Order in accordance with current regulations. Any modification of the applicable rate will automatically affect the price of the products that Suplments sells on the Website.
3.2 Product characteristics
The Buyer may select one or more products from the different categories offered by Suplments on the Website.
Without prejudice to the Orders made by the Buyer, Suplments may at any time modify the assortment of products offered for sale on the Website, especially as a result of restrictions linked to its suppliers.
In accordance with the applicable regulations, the Buyer will have the possibility, prior to the Order, to know on the Website of Supplements the fundamental characteristics of the products he wishes to acquire.
The products will meet the requirements of current Spanish legislation. Suplments will not assume any responsibility in the event of non-compliance with the legislation of the country other than Spain where the product is to be delivered (eg in case of product prohibition, etc.). It is the responsibility of the Buyer to verify before the local authorities of the country other than Spain of delivery of the products the applicable limits for the import and use of the products and services that he wishes to acquire.
For any questions regarding the products or for additional consultations or requests for advice, the Purchaser can contact the Supply Advisor team via email firstname.lastname@example.org.
The products shown on the Website will be valid as long as they remain advertised and, in any case, while stocks last. In the case of products that are not in our stores, the validity of the offers submitted by Suplments will be subject to the availability of the products. At the time of placing the Order, it will offer the Buyer information that, in principle, there is about the availability of the products. Since such information comes directly from our suppliers, exceptionally errors or modifications may occur, the Buyer not having the actual information until the time of purchase.
In any case, in the event of total or partial absence of availability of the products after the Order is placed, the Buyer will be informed by email, as soon as possible, of the absence of product availability and the cancellation total or partial of your Order.
In case of total cancellation of the Order:
• The Purchaser's Order will be automatically canceled and if you have not made the payment there will be no charge against your bank account.
• The Customer Service of Suplments will contact the Buyer to inform him of the cancellation of his Order and offer him the possibility of renewing the Order, with the exception of the product not available.
• In case you have already made the payment, the order may be canceled as long as it has not left the Suplments facilities, in this case the total amount of the order will be refunded to the Buyer as soon as possible. In case the order was already prepared, the buyer should refuse delivery and bear the shipping costs.
• The Customer Service of Suplments will contact the Buyer to inform him of the cancellation of his Order and offer him the possibility to renew the Order.
In case of partial cancellation of the Order:
• The Purchaser's Order will be validated and the full amount of the Order will be charged to your bank account.
• The available products will be delivered to the Buyer.
• The price of the requested product that was not available will be refunded to the Buyer, as soon as possible.
The Buyer will have the possibility to check the details of his Order and to correct the possible errors.
From the moment the Buyer confirms his Order by clicking on the “Confirm and pay” icon (hereafter referred to as the “Order”), it will be considered that he has accepted the content and conditions of the Order in question knowingly and specifically, the present General Conditions of Sale, the fact that your Order implies for him a payment obligation, the prices, volumes, characteristics, quantities and delivery times of the products offered for sale and requested by the Buyer.
Once this phase has been validated and the order is prepared, the Buyer can no longer cancel his Order. The sale will be final (subject to the exercise by the Buyer of his right of withdrawal under the conditions provided for in article 6 of these General Conditions of Sale). The Order will be confirmed by Suplments by sending an email to the Buyer (the "Order confirmation email").
A second email will be sent to the Buyer at the time of issuance of his Order.
Suplments recommends Buyer to keep these two emails. The Buyer is informed that the two aforementioned emails will be sent to the email address that he would have provided for identification during the registration process, prior to the Order.
On the other hand, Suplments does not assume any responsibility in case of error in the introduction of the email address or non-receipt of the Order confirmation email. In these cases the sale will be definitive, except in case of cancellation of the Order by Suplments, especially in the case of products without availability. However, the Buyer may exercise his right of withdrawal under the conditions provided in Article 6 of these General Conditions of Sale.
Once the amount of the Order has been charged, an email with your electronic invoice will be sent, if requested by the Buyer.
In accordance with applicable regulations, Suplments reserves the right to refuse or cancel for legitimate reasons any Order in which the number of products or the amount to be paid (for a single order or for several accumulated orders) or other elements manifest in a manner that evidences the development by the Buyer of an economic activity related to the requested products or, in general, any abnormal Order according to the jurisprudence applicable to the case.
Finally, Suplments reserves the right to suspend or cancel the execution and / or delivery of an Order, regardless of its nature and degree of execution, in case of default or partial payment of the amounts owed by the Buyer, in case of incidents in the payment or in case of fraud, consummated or attempted, related to the use of the Website of Supplements, including fraud committed on the occasion of previous Orders.
ARTICLE 4 - PAYMENT
4.1 Payment methods - Bank cards
The means of payment through which you can buy on the Website are bank card, bank transfer and cash on delivery (cash on delivery has an additional cost of 3% of the order value). The bank cards accepted on the Supplements Website are the following: Visa, Maestro and MasterCard.
All bank card holders are subject to validation and authorization checks by the card issuer. If the issuer of the buyer's payment card denies, or for any reason, does not authorize payment in our favor, either prior to or after payment, we will not be liable for any delay or non-delivery.
4.2 Payment methods
All Orders must be paid in euros, including all mandatory taxes and duties. The bank costs will be, where appropriate, on behalf of the Buyer (including the case of reimbursement).
4.3 Security in payment transactions
In order to guarantee the security of payments made with a bank card, the Buyer must notify Suplments of the visual cryptogram (CVV) on the back of the bank card used by the Buyer.
Within the framework of the fight against Internet fraud, the data relating to the Purchaser's Order may be communicated to third parties authorized by law or designated by Suplments, for the sole purpose of verifying the Purchaser's identity, as well as the validity of the Order, of the means of payment used and the expected delivery.
Suplments uses a secure payment tool called «REDSYS». The security of the payment is based on the authentication of the Buyer and the confidentiality of all the data. To guarantee this security, the tool uses proven cryptographic techniques and meets the requirements established in the different banking regulations applicable in Spain.
ARTICLE 5 - DELIVERY AND RECEPTION
5.1 General provisions
The products requested by the Buyer in accordance with the provisions of these GVCs may be delivered or collected, at the Buyer's option, as follows:
- At the address that the Buyer would have indicated as the delivery address for the corresponding Order (hereinafter, "Delivery Address").
Deliveries are also made to the Canary Islands with an additional cost of € 3, Ceuta and Melilla with an additional cost of € 3. In that case, the Buyer or the recipient of the Order will receive the products through the transport company chosen by Suplments, and must sign an electronic acknowledgment. The aforementioned electronic receipt will serve as proof of the delivery of the Order by Suplments.
If the Purchaser of the Order is absent at the address provided at the time of delivery of the same, the transport company will try to deliver the package again the next business day, after having duly informed of the incident to the recipient by SMS, email and / or an arrival notice in the mailbox.
In case the recipient is absent a second time at the address provided during the purchase process, the buyer or the recipient of the Order, will receive an arrival notice, an email and / or an SMS, informing that your Order will be available for You will pick it up for the next 15 days at the headquarters of the corresponding transport company.
If within 15 days after the second unsuccessful delivery attempt, the package will be returned to Supplements and the money reimbursed to the Buyer, by any means of payment, according to the choice of Supplements, return expenses previously deducted.
No claim regarding delivery will be accepted when the package appears as delivered, for which purpose the carrier's computer system (identification) will be reliable.
5.1.1 Shipping cost of the Order
Orders will not have any shipping cost if they are for Spain and Portugal (peninsular) and if they are higher than Fifty (€ 50.00) euros, in case of orders below that amount, the shipping cost will be determined at the time of the purchase summary.
5.2 Abnormalities, damage or deteriorated packages
5.2.1 General provisions
It is recommended to the Buyer, or to the recipient of the Order, to verify at the time of delivery the external condition of the package and the products.
In case of anomaly related to the package (damaged package, open package, liquid remains, etc.) or related to the requested product (s) (product (s), damaged product (s)), the Buyer must imperatively follow the corresponding procedure, among those described below (in articles 5.3.2 and 5.3.3 of these General Conditions of Sale), to the status of the Order. Failure to comply with the appropriate procedure will exclude the possibility of recourse against the carrier and against supplies. Specifically, the Buyer may not demand any refund. The Purchaser, or the recipient of the Order, may not require the replacement of the requested products from Supplements.
Likewise, the Purchaser or the recipient of the Order will have the possibility to call the Customer Service of Suplments to know the modalities for the return of the damaged product (s). In this case, the Buyer will be obliged to follow the procedure for the return of damaged products that would have been indicated by the Customer Service of Suplments. Otherwise, the Buyer may not require reimbursement or replacement of the affected products.
5.2.2 Mandatory procedures in case of damaged package
• In the case of an incident found in the presence of the transport company:
- Reject the delivery and clearly and thoroughly reveal the incident.
- Indicate the reason for the refusal of delivery to Customer Service Supplies.
• In case of incidents found without the presence of the transport company:
- Report the anomaly to the Customer Service of Suplments through the email email@example.com.
The notification of incidents and the formulation of claims must be made as soon as possible and, in any case, within 3 business days from the delivery of the product
5.2.3 Mandatory procedures in case of missing or damaged product
The Purchaser must report the absence or degradation of the product to the Customer Service of Suplments through the means specified in the previous section. The Customer Service of Suplments may request any information regarding the identity of the Purchaser or recipient of the Order and proceed as many verifications as necessary for the case.
5.3 Delivery times
Delivery times start counting from the sending of the Order confirmation email, except for payments with bank transfer that would start counting from the receipt of the transfer by Suplments and will be those that are communicated to the buyer before make and confirm the purchase.
In the event that delivery times are exceeded for any reason other than force majeure, the Buyer will have the possibility to cancel his Order.
ARTICLE 6 - RIGHTS AND WITHDRAWAL PERIODS
6.1. Law and legal withdrawal period
6.1.1. Deadline for the exercise of the right of legal withdrawal
In accordance with the applicable regulations, the Buyer has a period of FOURTEEN (14) days, from the date of receipt of the Order, to exercise his legal right of withdrawal without being obliged to motivate his decision.
6.1.2. Products excluded from the right of legal withdrawal
In accordance with the applicable regulations, the legal right of withdrawal may not be exercised in the case of Orders relating to:
- The supply of items that would have been unsealed after delivery and that cannot be returned for reasons of hygiene or health protection.
- The supply of fresh products for immediate consumption
Therefore, the Buyer is advised of the fact that he will not be able to assert his legal right of withdrawal with respect to items unsealed by the Buyer whose commercialization by Suplments entails risks for reasons of hygiene or protection of the health of consumers (p eg: care products, makeup, products for immediate consumption, food, etc.).
When the products are subject to the legal right of withdrawal, the Buyer who exercises his right of withdrawal under the conditions provided for in this article, both in relation to the term and in the modalities of return of the products, may obtain the refund of the amount paid for the acquisition of the returned products. The refund of the amount paid must be made without further delay, and in any case, before FOURTEEN (14) calendar days from the date on which the Supplements were informed of the right of withdrawal by the Buyer.
In accordance with the applicable regulations, the return costs of the products will be borne by the Buyer, except in the case of non-conformity of the products delivered with the Order (in which case the return costs will be borne by the Supplements).
6.2. Law and terms for contractual withdrawal
In order to guarantee the satisfaction of the Buyers of the Orders, Suplments accepts the return, by post of the products requested on the Website of Suplments beyond the legal deadline mentioned in Article 6.1.1, under the conditions that are set forth below (hereafter referred to as the “right of withdrawal”).
6.2.1. Deadline for exercising the contractual right of withdrawal
The Buyer has ONE (1) month from the date of receipt of the Order to return the Products.
6.2.2. Modalities for exercising the contractual right of withdrawal
The modalities for exercising the contractual right of withdrawal are those described in article 6.3 of these General Conditions of Sale.
6.2.3. Products excluded from the contractual right of withdrawal
The contractual right of withdrawal cannot be exercised in the case of Orders provided for in section 6.1.3 of these Terms and Conditions, therefore, the Buyer is advised of the fact that he may not assert his contractual right of withdrawal with respect to items unsealed by the Purchaser whose commercialization by Suplments entails risks for reasons of hygiene or protection of the health of consumers (e.g., care or makeup products). On the other hand, the Buyer may not enforce its contractual right of withdrawal with respect to products that have been subject to customization at the Buyer's request. These provisions shall apply without prejudice to the guarantees established in Article 7 of these GVCs that remain fully applicable.
6.2.4. Consequences of exercising the contractual right of withdrawal
When the products are subject to the contractual right of withdrawal, the Buyer who exercises his right of withdrawal under the conditions provided in this article, both in terms and in terms of return of the products, may obtain at his choice:
- The replacement of products returned by other products sold by Suplments.
- The refund by Suplments of the returned products, as well as the shipping costs of the Order.
The return costs of the products will be borne by the Buyer except in the case of non-conformity of the products delivered with the Order or in case of damaged products.
6.3. Modalities for exercising the legal right of withdrawal and the contractual right of withdrawal
6.3.1. General provisions applicable to all return modalities
The products must be returned to Supplements in an appropriate state for marketing (products in perfect condition, accompanied by their original packaging, accessories, leaflet, etc.) within a maximum period of ONE (1) month from the date of receipt . Returns of products that occur after that period will not be accepted.
The products must be accompanied by the Order number, it is the Buyer's responsibility to pack the products so that they arrive correctly at the Suplments facilities.
In the event that the Buyer had benefited on the Website from an offer per purchase, for which he was entitled, under certain conditions, to one or more products offered as a counterpart to his Order, and that as a result of his exercise of the right of withdrawal lost the right to said offer; The Buyer must return, together with the products affected by the withdrawal, the offer product or products that he would have received as a counterpart to his Order so that Suplments can take into consideration his request for withdrawal.
The responsibility of the Buyer may be demanded in case of depreciation of the product as a result of the manipulation of the product other than the manipulation necessary to establish the nature, characteristics and, where appropriate, proper functioning of the products.
6.3.2. Return to the collection points of the transport company
In addition to the conditions established in article 6.3.1 of these General Conditions of Sale, the Buyer who wishes to exercise his right, whether legal or contractual, of withdrawal, returning a product by courier / parcel, must respect the following instructions:
- Use the original packaging for the return of the affected product (s).
- Through the collection points indicated by the transport company.
Supplements will not accept shipments by courier or parcel due.
In the event that the Buyer does not effectively prove to have secured the deposit of the product with the carrier or in the establishment, the risks associated with the return of the product will be borne by the Buyer.
ARTICLE 7 - GUARANTEES
7.1. Legal guarantees
All products for sale on the Website are covered by the legal guarantee in accordance with the applicable regulations and by the guarantee against hidden defects, which allows the Buyer to return without cost the defective or non-conforming products that had been delivered .
7.1.1 Legal compliance guarantee
In accordance with applicable regulations, Suplments is obliged to deliver products that are in accordance with the contract, responding to any lack of conformity that exists at the time of delivery of the product. It will also respond for defects in conformity resulting from the packaging, assembly or installation instructions, when it runs on its own under the contract or has been carried out under its responsibility.
To be in accordance with the contract, the product must:
- Be suitable for the uses to which products of the same type are ordinarily destined;
- Comply with the description made by the seller and possess the qualities of the product that the seller has presented through the Website;
- Present the quality and that the Purchaser can fundamentally expect, taking into account the public statements made by the Supplements, in particular in advertising or labeling. Likewise, Suplments will not be bound by these declarations if it proves that it was unaware and could not reasonably be expected to know the declaration in question, that said declaration had been corrected at the time of the conclusion of the contract or that said declaration could not influence the decision to purchase the product.
- Present the characteristics defined by mutual agreement between the parties or be suitable for any specific use intended by the buyer, made known to the seller and that the latter has accepted.
The action resulting from defects of conformity prescribes TWO (2) years from the delivery of the good.
7.1.2 Legal guarantee for hidden defects
In accordance with the applicable regulations, Suplments will be bound by the guarantee for the hidden defects of the product sold, if they make it improper for the intended use, or if this use is reduced in such a way that, if known by the Buyer, he would not have acquired it or given less price for it.
The action resulting from the hidden defects must be exercised by the buyer within the period of the SIX (6) months after the discovery of the hidden defect.
In the context of the legal guarantee for hidden defects, Suplments undertakes, prior evaluation of the hidden defect, at the Buyer's choice:
- To reimburse the entire price of the returned product or;
- To refund a part of the price of the product when the Buyer chooses to keep the product.
7.1.3 Exclusion of guarantees
Modified or repaired products are excluded from the warranty
7.2 Modalities for executing legal guarantees
In the case of the legal guarantee of conformity, the Buyer:
- It has a period of TWO YEARS, from the delivery of the good, to exercise the action;
- You can choose between repair or replacement of the good, without prejudice to the conditions on expenses established in the applicable regulations;
- He is exempt from presenting proof of the existence of the defect of conformity of the good during the six months following the delivery of the good.
- Keep the purchase invoice and / or the delivery note of the Order.
The legal guarantee of conformity applies independently of any other consented commercial guarantee.
For any claim related to legal guarantees, the Buyer must contact the Customer Service Department through the means specified in these Terms and Conditions.
These provisions do not exclude the right of withdrawal provided in article 6 above.
Grades or added by Buyer. The warranty does not apply to products that have suffered deterioration during transport or as a result of their misuse.
7.3 Consequences of the execution of guarantees
Under the legal guarantee of conformity, Suplments undertakes, at the Buyer's choice:
- To replace the product with an identical one depending on the available stocks, or
- To reimburse the price of the product when the replacement of the product is impossible.
In the context of the legal guarantee for hidden defects, Suplments undertakes after evaluating the hidden defect, at the Buyer's choice:
- To reimburse the entire price of the returned product, or
- To refund a part of the price of the product when the Buyer chooses to keep the product
ARTICLE 8 - SIGNATURE AND PROOF
Suplments works for the protection of the personal data of its clients guaranteeing a high level of security; However, the Buyer must also participate in the protection of his personal data. Specifically, the Buyer must maintain the security of their online transactions, for example, by not communicating their identifier (Buyer's email address) and / or their password to anyone, and periodically changing the password. In this sense, Suplments assumes no responsibility for the disclosure of the data related to the Buyer to any person who makes use of the identifier (email address of the Buyer) and / or its password.
In this respect, the use of the identifier (email address of the Buyer) and / or the password of the Buyer will be proof of their identity and the enforceability, at the time of validation of the Order, of the corresponding amounts.
Supplements do not assume, in any case, any responsibility for the fraudulent use of this data. The communication of the bank card number and the final validation of the Order will serve as proof of the acceptance of the said Order and the enforceability of the amounts committed for the reservation of the products listed in the Order. The computer records, kept in the computer systems of Suplments and its associates, shall be considered as proof of communications, Orders and payments made between the Parties.
ARTICLE 9 - CUSTOMER SERVICE / MEDIATION SERVICE
For any additional information, query related to the status of an Order or a return, or claim related to an Order, you can contact the Customer Service of Suplments by sending an email to firstname.lastname@example.org.
ARTICLE 10 - RESPONSIBILITY
Prior to placing your Order, the Buyer declares that he has full legal capacity to be bound by these General Conditions of Sale. Therefore, in the event that a person who does not have legal capacity made an Order for items on the Website of Supplements, the legal persons responsible for said person (especially parents or guardians) will assume full responsibility for said Order and, specifically, they must meet the price of it.
10.2 Limitation of Liability
The responsibility of Suplments for the obligations established in these General Conditions of Sale may not be demanded when the breach of said obligations is attributable to acts of third parties, even when such events are foreseeable, to the Purchaser's fault or to the occurrence of a circumstance of force majeure, as defined in the applicable jurisdiction, or of any other circumstances that reasonably escape the exclusive control of Suplments. The information available on the Website is expressed without any warranty, implicit or express, regarding its integrity, accuracy, timeliness, absence of infringement, availability, reliability or completeness of the data, products, accessories or services that appear on the Website. Web of Supplements or on the suitability of the same for the use that the Buyer plans to make of them. Suplments DECLARES ALL RESPONSIBILITY FOR DAMAGES, DIRECT AND INDIRECT, FORECAST OR NOT, SUFFERED FOR THE USE OF THE WEBSITE. IN THE ASSUMPTION THAT SUPPLEMENTS LIABILITY WILL BE ESTABLISHED FOR INJURIES SUPPORTED BY THE PURCHASER EXCLUSIVELY TO THE PERFORMANCE OF THE ORDER, SUCH LIABILITY WILL BE LIMITED TO THE AMOUNT OF THE ORDER THAT THE BUYER HAD PAYED TO SUPPLEMENTS.
ARTICLE 11 - PROTECTION OF PERSONAL DATA
ARTICLE 12 - MISCELLANEOUS
12.1 Partial Disability
If one or more of the provisions of these GVCs were considered invalid or declared invalid by application of any law, regulation or as a result of a final decision of a competent authority, the remaining stipulations will retain their validity and scope in full.
12.2 Exclusion of waiver
The fact that either Party does not exercise the rights that assist it in case of breach by the other Party of any of the obligations imposed by these GVCs cannot be interpreted as the waiver of future breaches of the obligation in question. .
12.3 Applicable law and competent jurisdiction
These General Conditions are governed by the legislation of the Spanish State. The parties submit, at their option, for the resolution of conflicts and waiving any other jurisdiction, to the courts and tribunals of the user's domicile.
Consumers who reside in the European Union and have had a problem in their online purchases on the Website, may use the European Union System for extrajudicial resolution of Online Litigation by accessing the website:
The GVCs will be applied during the entire period in which the products offered by Suplments remain online and until the expiration of the warranty terms. In any case, the provisions of “Article 10. Responsibility” shall remain in force after the termination of the GVCs.