Return policy of Suplments
RIGHT OF WITHDRAWAL
You have the right to withdraw from this contract within 30 calendar days without justification. The withdrawal period will expire 30 calendar days from the day that you or a third party indicated by you, other than the carrier, acquired the material possession of the goods. To exercise the right of withdrawal, you must notify us via the email address firstname.lastname@example.org of your decision to withdraw from the contract. To comply with the withdrawal period, it is sufficient that the communication regarding the exercise by you of this right be sent before the corresponding term expires.
CONSEQUENCES OF WITHDRAWAL
In case of withdrawal on your part, we will refund all payments received from you, including delivery costs (with the exception of additional costs resulting from the choice by you of a delivery method different from the less expensive method of delivery ordinary that we offer) without undue delay and, in any case, no later than 30 calendar days from the date on which we are informed of your decision to withdraw from this contract. We will proceed to make said reimbursement using the same payment method used by you for the initial transaction, unless you have expressly provided otherwise; In any case, you will not incur any expenses as a result of the reimbursement.
We may withhold the reimbursement until we have received the goods, or until you have submitted proof of the return of the goods, depending on which condition is met first.
You must return or deliver the goods directly to us in our warehouse located in Rambla Mestre Jaume Torrents, 23 08430 La Roca del Valles - Barcelona, without undue delay and, in any case, no later than within 30 calendar days from the date you give us your decision to withdraw from the contract. The deadline will be considered fulfilled if you return the goods before the deadline has expired. You must bear the direct cost of returning the goods.
You will only be responsible for the decrease in value of the assets resulting from a manipulation other than that necessary to establish the nature, characteristics and operation of the goods.
PRODUCTS EXCLUDED FROM THE RIGHT OF DISINTIMATION
The right of withdrawal will not apply to contracts that refer to:
• The supply of goods made according to the specifications of the consumer and user or clearly customized.
• The supply of goods that may deteriorate or expire quickly.
• The supply of sealed goods that are not suitable for return for reasons of health or hygiene protection and that have been unsealed after delivery.
• The provision of sound or video recordings sealed or sealed computer programs that have been unsealed by the consumer and user after delivery.
MODEL OF WITHDRAWAL FORM
• To the attention of Dto. Customer Service
• I hereby inform you / we inform you that I withdraw from me / we withdraw from our contract of sale of the following good (product name)
• Order on / received on (order date)
• Order number
• Name of the consumer and user or of the consumers and users
• Address of the consumer and user or of the consumers and users
• Signature of the consumer and user or of the consumers and users