Privacy policy of Suplments


Through this Privacy Policy, we inform you about the collection, treatment and use of your personal data collected by Farmacia Rambla Roca Valles C.B. by using this website.

WHO IS RESPONSIBLE FOR THE TREATMENT OF YOUR DATA?

Pharmacy Rambla Roca Valles C.B. with CIF E-67203661

Rambla Mestre Jaume Torrents, 23 08430 The Rock of the Valley

Email: info@suplments.com

 


FOR WHAT PURPOSES WILL WE PROCESS YOUR DATA AND WHAT IS THE LEGITIMATION TO TREAT THEM?


In Farmacia Rambla Roca Valles C.B. (hereinafter, “SUPLMENTS”) we treat the personal data you provide, as well as all those that are collected through the page and those that derive from your relationship with us with the main purposes:

Creation of a user profile: Your personal data will be treated in order to create a user account profile which will allow you to purchase products, access all your orders and manage them, show your opinion regarding the products purchased and items shared on the blog and manage your personal data. The legal basis for the processing of your personal data will be the execution of the contractual relationship as provided in the Terms and Conditions that you accept at the time of creating a profile for the use of our website.


Product purchase procedure: Your personal data will be treated with the purpose of properly managing the purchase procedure of the selected products, as well as any issues related to this, such as the return of products or incidents throughout the procedure. The legal basis for the processing of your personal data will be the execution of the contractual relationship as provided in the Terms and Conditions that you accept at the time of purchase of the products.


Blog comment form: Manage the correct publication of your comment on our blog. The legal basis for the processing of your personal data will be the consent given by you at the time of sending us your comment to participate in the blog.


Contact form: Manage and answer questions and / or queries. For this, we can contact you both electronically and by telephone. The legal basis for the processing of your personal data will be the consent given by you at the time you send us your contact request.


On the other hand and, only in the case that you have consented to it, your personal data will be treated in order to send you commercial communications about our products, services, offers and advice (newsletter). Inform you that the processing of your data for this purpose is legitimized by the express consent given by you. Therefore, we remind you that at any time you can revoke it through the link adapted for this purpose in the communication or by sending an email to info@suplments.com

 

WHAT DATA DO WE TREAT?


Within the framework of the functionalities offered through this web page, and conditioned to the previously indicated purposes, in Suplments we treat identification and contact data such as name and surname, email, telephone, as well as shipping and bank address data in the case that it proceeds to the purchase of articles through our web page.


WHAT RECIPIENTS WILL THE DATA BE COMMUNICATED?
Suplments will not communicate your personal data to third parties except in compliance with legal obligations, as well as to third parties that are part of transport companies to comply with the effective delivery of products purchased through the website.
Also, inform you that in order to provide our services offered through this website, we require the assistance of certain service providers that may have access to your personal data. Where appropriate, these third parties will always act on behalf of and on behalf of Suplments, that is, they will act according to our instructions. In no case will they have their data for their own purposes.


HOW LONG WILL WE KEEP YOUR DATA?


Suplments will keep your personal data for the time necessary to fulfill the purpose for which they were collected. Consequently, if necessary, the data will be blocked until the legally established deadline ends. In the event that your personal data is used for several purposes that will require us to keep it for different periods, we will apply the longer term of conservation.
Likewise, all those personal data that you have provided us based on your own consent, they will be treated until you request their deletion.


WHAT ARE YOUR RIGHTS AS DATA HOLDER?


Access: You can obtain confirmation on whether your personal data is processed, as well as consult your specific personal data processed.


Rectification: You can modify your personal data when they are inaccurate, as well as complete those that are incomplete.


Deletion: You may request the deletion of your personal data when, among other reasons, the data is no longer necessary for the purposes that were collected.


Opposition: You may request that your personal data not be processed, unless it is not possible for compelling legitimate reasons or the exercise or defense of possible claims.


Limitation of treatment: You may request the limitation to the processing of your data in the following cases:
• While the challenge of the accuracy of your data is verified;
• When the treatment is illegal, oppose the deletion of your data, and request the limitation of its use;
• When you do not need to process your data, but you need it for the exercise or defense of claims;
• When you have opposed the processing of your data for the fulfillment of a mission of public interest or for the satisfaction of a legitimate interest, while verifying if the legitimate reasons for the treatment prevail over yours.


Portability: You can receive, in electronic format, the personal data that you have provided and those that have been obtained through the website, as well as to transmit them to another entity.

 

Channels of exercise: You can exercise these rights by written request addressed to Suplments in Rambla Mestre Jaume Torrents, 23 of La Roca del Valles or by sending an email to info@suplments.com, in both cases with the reference “Data protection”. To exercise your rights you must attach a copy of your ID or other document that proves your identity and indicate the right you wish to exercise.


If you consider that your personal data has not been treated in accordance with the applicable regulations, you may file a complaint with the Spanish Agency for Data Protection through its website www.aepd.es


The exercise of these rights is free.

 


How to place your order?

Check our selection of items or use the internal search engine to find the desired product.
Add the desired quantity and press "Add to cart". Once you have added the product to the basket you can continue buying other products and add them to the basket and when you finish adding everything you want you must click on "Place order" If you are already registered on our website, you must enter your email address , your password and press "Access".
If you are not registered, you can also place your order without registering.
You must fill in all the required data (those marked with a red asterisk are mandatory):
By default the product will be sent to the address provided in the previous data.
If you wish to receive the order at a different address from the billing address (place of work, a relative's house, etc.), you must check the box “Send to a different address” and enter the shipping information. All our prices bear the VAT included.

 

The shipping method will leave by default that are free for the Peninsula and Balearic Islands in orders over € 50. For other areas of the world the rates will be calculated automatically when you are placing the order depending on the destination and the weight of the products.

 

Payment Methods. In the case of Spain, you can choose between bank transfer, debit or credit card, or cash on delivery, while in the rest of the countries only payment by credit or debit card is accepted:
Wire transfer. You will receive an email with the confirmation of your order indicating this account number (Banco Sabadell: 0182 -....) in which you must make the bank transfer in the name of SUPLMENTS It is very important that you indicate in the subject the order number or your first and last name. The transfer must be made within 48 hours after the date of the order confirmation to be valid, otherwise the order will be canceled. Important: these operations between different banking entities and carried out through the Internet can take between 24 and 48 hours and the shipment will not be made until our entity agrees to the payment. If you need to receive the order, we advise you to opt for the payment method with “credit card” or go to a BBVA entity and make the deposit in the account number that we have indicated above and that is the same that you will receive at Your order confirmation.

VISA or MASTERCARD or MASTER credit card. All operations involving the transmission of personal or bank data are performed in a secure SSL environment using 256-bit encryption and EV verification. Whether your card is VISA or MASTERCARD or MASTER you will always be asked for the following information: Card number, cardholder's name, expiration date, CVC2 (validation code that matches the last 3 digits of the number printed on the back of the card)

Finally, “Review of the order” will appear, check that all data and prices are correct and click on “Place the order”.
You will receive an email with a summary of your order as well as the chosen payment method. Remember that if you have chosen Bank transfer you must do it within 48 hours after the date of the order confirmation.

 

Security
All purchases you make on our website are safe. We dedicate the maximum attention in giving security in the payment by Internet. Your bank details are protected and encrypted under a secure SSL server through the online security company Sectigo®. For payments by credit card to part of the CVC2 (validation code that matches the last 3 digits of the number printed on the back of your VISA or MASTERCARD or MAESTRO card).

 

Cookies policy


From Suplments we want to inform you that our website uses cookies to show you products and information related to your browsing habits and to measure and analyze your browsing.

Cookies are files that are installed on the computer from which you access our website for the purposes described on this page. The set of cookies helps us improve the quality of our website.

The types of cookies we use are:


Permanent cookies: they are stored on the hard drive and our website reads them every time you make a new visit. A permanent cookie has a specific expiration date. They are used only to facilitate purchase services.
Analytical cookies: for the purpose of periodic maintenance and in order to guarantee the best possible service to the user. Statistical data of the activity you do on our website are mainly collected.
Recommendation cookies: these are those that allow us to manage the offer of the products on the web as effectively as possible. For this we can analyze your browsing and shopping habits and we can show you articles and information related to your browsing profile.

The applications we use to obtain navigation information, measure and analyze the audience are: Google Analytics

These applications have been developed by Google, which provide us with the service of measurement and analysis of the audience of our pages as well as the product recommendation based on your browsing profile, purchases made and the type of product visited. They can also use this data to improve their own services and to offer services to other companies. You can know those other uses directly in the Google Analytics eb

These tools do not obtain data about your name or surname or the postal address from where you connect. The information they obtain is related to the number of pages visited, the language, social network in which our news is published, the city to which the IP address from which you access is assigned, the number of new users, the frequency and recidivism of visits, visit time, browser and operator or type of terminal from which the visit is made.

We use this information to improve our website, detect new needs and assess the improvements to be introduced in order to provide a better service to the users who visit us, adapting them, for example, to the most used browsers or terminals.

To allow, know, block or delete the cookies installed on your computer you can do so by configuring the browser options installed on your computer.

 

How to block cookies on my computer?

Depending on the browser and to make it more accessible you can find information on how to do it:

Firefox from
http://support.mozilla.org/es/products/firefox/cookies

Chrome from
http://support.google.com/chrome/bin/answer.py?hl=en&answer=95647

Explorer from
http://windows.microsoft.com/es-es/windows7/how-to-manage-cookies-in-internet-explorer-9

Safari from
http://support.apple.com/kb/ph5042

 


List of cookies we collect

The table below lists the cookies we collect and what information they store.

Cookie Name Cookie Description
FORM_KEY Stores randomly generated key used to prevent forged requests.
PHPSESSID Your session ID on the server.
GUEST-VIEW Allows guests to view and edit their orders.
PERSISTENT_SHOPPING_CART A link to information about your cart and viewing history, if you have asked for this.
STF Information on products you have emailed to friends.
STORE The store view or language you have selected.
USER_ALLOWED_SAVE_COOKIE Indicates whether a customer allowed to use cookies.
MAGE-CACHE-SESSID Facilitates caching of content on the browser to make pages load faster.
MAGE-CACHE-STORAGE Facilitates caching of content on the browser to make pages load faster.
MAGE-CACHE-STORAGE-SECTION-INVALIDATION Facilitates caching of content on the browser to make pages load faster.
MAGE-CACHE-TIMEOUT Facilitates caching of content on the browser to make pages load faster.
SECTION-DATA-IDS Facilitates caching of content on the browser to make pages load faster.
PRIVATE_CONTENT_VERSION Facilitate caching of content on the browser to make pages load faster.
X-MAGENTO-VARY Facilitates caching of content on the server to make pages load faster.
MAGE-TRANSLATION-FILE-VERSION Facilitates translation of content to other languages.
MAGE-TRANSLATION-STORAGE Facilitates translation of content to other languages.