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Privacy Policy

Privacy Policy

 

How to place your order?

See our selection of items, or use the internal search engine to find the desired product.
Add the desired quantity and click "Add to cart". A look added the product to the basket can keep buying other products and go add them to the basket and finish list recommend when all you want to press on "Checkout"

If already registered on our website, you must enter your email address, your password and click "Login."
If you are not registered, you can also place your order without registering.
You must complete all required data (marked with a red asterisk are required).
By default the product to the address provided in the above data was sent.
If you want it delivered on a different billing (workplace, home of a relative, etc) address, you must check the "Send to a different address" box and enter shipping information.


The shipping method will default that are FREE to the European Union on orders over £ 99. For other areas of the world the rates are calculated automatically when performing the order depending on the destination and weight of the products.


Payment. You can choose between credit card or Paypal:


VISA or MASTERCARD or MAESTRO. All operations involving the transmission of personal information or bank details is carried out in a safe environment using SSL 256-bit encryption and verification EV. Whether your card is VISA and MASTERCARD and MAESTRO is always requested the following information: card number, name on card, expiration date, CVC2 (validation code that matches the last 3 digits of the number printed on Reverse of card)


Finally "Order Review" will ensure that all data and prices are correct and click "Place your order".


You will receive an email with a summary of your order and the manner of payment chosen.

 

Security

All purchases made on our website are secure. Devote full attention to safety in online payments. Your bank details are protected and encrypted on a secure server with SSL EV validation through Comodo® online security.

 

Returns and exchanges

We offer a flexible returns policy. In case you are not fully satisfied, we offer 14 days right to return and exchange on items that have not been used or unsealed

What should I do in order to return an item?
Email us to put in the Subject info@suplments.com "Return Request", briefly explain to us the reasons why you want to return the product. 
The product must be returned in its box / original packaging.
The article to be wrapped prior to packing it in a similar case to which the product is received.


Is free return?
Is free provided that the product is defective or has received an unsolicited product.
For returns for asking an inappropriate product or simply not satisfied with the product purchased must pay for return shipping. You can do so by sending it by post office or courier company.

How and when will I receive my refund?
Upon receipt of the merchandise in our store and after checking the status of it, it will proceed to refund your amount using the same payment method that was used to make the purchase.
Reimbursement should not be delayed beyond 10-15 business days after the date on which we return the product.

Returning shipping, not delivery to the customer
If the order is returned to our installations by the courier company, without having been delivered, we will contact the customer to be re-sent, in which case it must pay the costs incurred by the new shipment, or may choose to will be refunded the amount of the products, minus the expenses incurred for shipping and returning the product. Shipping costs can be viewed in our section: shipping procedure.

 

Policy Cookies

From Suplments we inform you that our website uses cookies to show you products and information related to your browsing habits and to measure and analyze your browsing.

Cookies are files that are installed on the computer from which you access our website for the purposes described in this page. The set of cookies helps us improve the quality of our website.

The types of cookies that we use are:

  • Permanent cookies: These are stored on the hard disk and reads our website every time you make a return visit. A permanent cookie has a set expiration date. Are used only to provide you with services purchase.

  • Analytical Cookies: purposeful and regular maintenance in order to ensure the best possible service to the user. Statistical data of activity you do on this website are primarily collected.

  • Cookies recommendation: those that allow us to manage as effectively as possible the supply of products on the web. So we can analyze your browsing and buying habits and we can show you articles and nformation regarding your navigation profile.


Applications used for navigation information, audience measurement and analysis are: Google Analytics

These applications have been developed by Google, that provide us with the service measurement and audience analysis of our pages and the product recommendation based on their navigation profile, purchases made and the type of product visited. Themselves also may use this data to improve their own services and to offer services to other companies. You can meet such uses directly in Google Analytics eb

These tools do not collect data about your first or last name or the address from which you connect. The information obtained is related to the number of pages visited, language, social network in which our news is published, the city to which is assigned the IP address from which you access the number of new users, frequency and recurrence of visits, time of visit, the browser and type the operator or terminal from which the visit takes place.

We use this information to improve our site, to identify new needs and assess the improvements to be made in order to better serve users who visit eg adapting the most used browsers or terminals.

To allow, meet, block or remove cookies installed on your computer you can do this by setting your browser options installed on your computer.

 

How to block cookies on my computer?

Depending on the browser and make it more accessible can find information on how:

Firefox from
http://support.mozilla.org/es/products/firefox/cookies

Chrome from
http://support.google.com/chrome/bin/answer.py?hl=es&answer=95647

Explorer from
http://windows.microsoft.com/en-gb/windows7/how-to-manage-cookies-in-internet-explorer-9

From Safari
http://support.apple.com/kb/ph5042

 

Registration of firm


Suplments, tiendas de suplementos naturales SLU  Europe Vat Number: ES-B65863987

Registered Europe Union in the Mercantile Register of Barcelona (Spain), Volume 43349 Folio 168 Sheet 426203

Tel. +34936674968

 

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